Terms and Conditions

 

These Terms and Conditions ("Terms") govern your access to and use of Tutbob's website, browser extension, application, and other products and services (collectively, the "Service").

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The Service is provided by Tutbob Pty Ltd (ABN 55 675 889 684) ("Tutbob", "we", "us" or "our").

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By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use the Service.

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Please read the Australian Consumer Law clause and the Academic Integrity clause carefully. They affect your rights.

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1. Definitions​

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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• Account means the account you create to access the Service.

• AI Output means any content generated by the Service using artificial intelligence, including summaries, notes, key concepts, explanations, flashcards, quizzes and chat responses.

• Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

• Educational Institution means a school, university, training provider or similar organisation.

• Institutional Licence means an agreement under which an Educational Institution or employer provides access to the Service for its students or staff.

• Privacy Policy means our privacy policy, available on our Website, as updated from time to time.

• Service means Tutbob's website, browser extension, application, and other products and services.

• Terms means these Terms and Conditions.

• Website means www.tutbob.com.

• You or your means the person accessing or using the Service.

• Your Content means any content you upload to, input into, or create using the Service.

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2. Who Can Use Tutbob

• Minimum age. You must be at least 13 years old to use the Service.

• If you are under 18. You must have the consent of a parent or legal guardian, or access the Service through an Educational Institution that has obtained that consent on your behalf. By using the Service, you confirm that this consent has been given.

• Parents and guardians. If you are consenting on behalf of a young person, you agree to these Terms on their behalf and accept responsibility for their use of the Service.

• Educational Institutions. Where an Educational Institution provides access to students, it confirms that it has authority to do so and has obtained any consent required.

• Accounts. You are responsible for keeping your login details secure and for activity that occurs under your Account. Tell us promptly at hello@tutbob.com if you believe your Account has been accessed without your permission. You must provide accurate information when you register and keep it up to date.

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3. Institutional and Corporate Licences

Where your access to the Service is provided by an Educational Institution or employer under an Institutional Licence, that agreement governs the relationship between us and that organisation.

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If there is any inconsistency between these Terms and an Institutional Licence in relation to your access, the Institutional Licence prevails to the extent of the inconsistency.

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Your organisation may control your access, including creating, suspending or removing your Account, and may have visibility of your activity in the Service as described in our Privacy Policy.

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4. Subscriptions, Free Trial and Billing

This clause applies to individual subscribers. If your access is provided under an Institutional Licence, billing is arranged with that organisation and this clause does not apply to you.

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• Free trial. We offer a 14 day free trial of the Student Plan. You may cancel at any time during the trial and you will not be charged. If you do not cancel before the trial ends, your paid subscription starts automatically and we will charge the then current fee. We will remind you before the trial ends.​

• Fees. Current pricing is shown on our Website. The Student Plan is AUD $7.50 per user per month unless we tell you otherwise when you subscribe.​

• Automatic renewal. Subscriptions renew automatically each billing period until cancelled. We will charge your nominated payment method at the start of each period.​

• Payment processing. All payments are processed by Stripe. We do not collect or store your card details. See our Privacy Policy.

• Cancelling. You may cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period and you keep access until then. We do not refund part-periods, except where a refund is required under the Australian Consumer Law or where we agree otherwise.​

• Price changes. We may change our fees. We will give you at least 30 days notice before a change affects you, and the new price applies from your next billing period after that notice period ends. You may cancel before the new price takes effect.

• Failed payments. If a payment fails we may retry it. We will notify you and give you a reasonable opportunity to fix the problem before suspending your access.

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5. Your Content

You keep ownership of Your Content. Uploading content to Tutbob does not transfer ownership to us.

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Licence to us. You grant us a non-exclusive, royalty free licence to host, store, copy, process, transmit and display Your Content, only to the extent necessary to operate and provide the Service to you, keep it secure, and comply with the law. This licence ends when you delete the content or close your Account, except where we must retain it by law or where it remains in routine backups for a reasonable period.

Training. We do not use Your Content to train third party artificial intelligence models.

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Your warranties. By uploading content you confirm that you own it or have the right to upload it, and that it does not infringe anyone else's rights or break any law.

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6. Course Material and Recordings

Tutbob works alongside lecture and course content. Much of that material, including recorded lectures, slides and readings, belongs to your Educational Institution or to third parties.

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You are responsible for making sure you have the right to use that material with Tutbob. Some institutions restrict recording, downloading, or processing lecture content through third party tools. Check your institution's policy before uploading course material.

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We do not claim ownership of institutional or third party course material processed through the Service.

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If you are a copyright owner and believe content on the Service infringes your rights, contact us at hello@tutbob.com. We will investigate and, where appropriate, remove it.

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7. AI Generated Content

Tutbob uses artificial intelligence to generate summaries, notes, key concepts, explanations, flashcards, quizzes and chat responses.

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AI Output can be wrong. It may be inaccurate, incomplete, out of date, or may misrepresent the source material. It is a study aid, not a replacement for your course materials, your teachers, or your own judgment.

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You are responsible for checking AI Output against your course materials before relying on it, particularly for assessable work, and for any decision you make based on it.

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No guaranteed outcomes. We do not promise any particular grade, mark, academic result or learning outcome from using the Service.

 

Not professional advice. The Service does not provide medical, psychological, legal, financial or disability assessment advice and must not be relied on as such. Tutbob does not diagnose or assess any disability or learning difficulty.

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Ownership of AI Output. As between you and us, you own the AI Output generated from material you provide, to the extent it is capable of being owned. Similar or identical output may be generated for other users. We make no promise that AI Output is unique or that you can obtain intellectual property protection over it.

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8. Academic Integrity

Tutbob is built for students who use AI to improve, not to cheat.

You are responsible for complying with the academic integrity, assessment and AI use policies of your Educational Institution. Those policies apply to you regardless of what these Terms permit, and they differ between institutions and between individual courses.

 

You must not use the Service to:

• produce work you submit as your own where your institution does not permit AI assistance;

• complete an assessment, examination or task in a way your institution prohibits; or

• impersonate another person, or complete work on another person's behalf.

 

We are not responsible for any academic penalty, disciplinary outcome or loss you suffer because you used the Service in a way that breached your institution's policies.

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If you are unsure whether you may use Tutbob for a particular task, ask your teacher or check your institution's policy before you do

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9. Acceptable Use

You agree to use the Service only for its intended purpose: educational assistance, study support and tutoring.

 

You must not:

• use the Service for any illegal, fraudulent or unauthorised purpose;

• attempt to gain unauthorised access to our systems, accounts or networks;

• interfere with, disrupt, overload or damage the Service or its infrastructure;

• upload or transmit unlawful, harmful, defamatory, obscene, harassing, discriminatory or otherwise objectionable content;

• upload malware or any code intended to cause harm;

• reverse engineer, decompile, scrape or copy the Service or any part of it, except to the extent the law permits and cannot be excluded;

• resell, sublicense or commercially exploit the Service without our written permission;

• share your Account with another person, or use another person's Account;

• use the Service to build or train a competing product; or

• use automated means to access the Service in a way that is not permitted by us.

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10. Our Intellectual Property

All intellectual property rights in the Service and its associated materials, including copyright, trade marks, patents, designs, software and branding, belong to us or our licensors.

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We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms for the duration of your subscription or Institutional Licence.

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You do not acquire any ownership rights in the Service. You must not copy, modify, distribute, sell, or create derivative works based on the Service or any of its components unless we authorise it in writing or the law permits it.

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11. Feedback

If you send us ideas, suggestions or feedback about the Service, we may use them without restriction and without owing you payment. We will not identify you as the source without your permission.

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12. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information, and forms part of these Terms. It is available on our Website.

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13. Availability and Changes to the Service

We aim to keep the Service available and working well, but we do not guarantee it will be uninterrupted or error free. The Service may be unavailable during maintenance, updates, or because of events outside our reasonable control.

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Performance may vary depending on your internet connection, device, browser and system configuration.

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We may add, change or remove features. If we remove or materially reduce a feature you rely on, we will give you reasonable notice where practicable. If a material reduction significantly affects you, you may cancel and we will refund the unused portion of any fee you have paid in advance.

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14. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

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Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, you are entitled to have the Service supplied with due care and skill and fit for the purpose we describe. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy, including a refund, and to compensation for reasonably foreseeable loss or damage.

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If there is a major failure with the Service, you may cancel your subscription and obtain a refund of the unused portion of what you have paid, or compensation for the reduced value of the Service. If the failure is not major, we may choose to fix the problem within a reasonable time. If we do not, you may cancel and obtain a refund for the unused portion.

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Where the Service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with a consumer guarantee is limited, at our option, to resupplying the Service or paying the cost of having it resupplied. This limitation does not apply where it would not be fair or reasonable for us to rely on it.

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Every other clause in these Terms, including clause 15, is subject to this clause.

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15. Limitation of Liability

This clause applies subject to clause 14 and does not limit any right or remedy you have that cannot lawfully be limited.

 

To the maximum extent permitted by law:

• we are not liable for loss or damage that was not reasonably foreseeable, or that arises from your breach of these Terms, your misuse of the Service, or circumstances outside our reasonable control;

• we are not liable for loss of profits, loss of opportunity, loss of academic or professional outcome, or loss arising from reliance on AI Output; and

• where our liability can lawfully be limited, our total liability to you for all claims arising in any 12 month period is limited to the greater of the amount you paid us for the Service in that period and AUD $100.

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We do not exclude or limit our liability for fraud, or for death or personal injury caused by our negligence.

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16. Indemnity

You indemnify us against any loss, liability, cost or expense we reasonably incur as a direct result of:

• content you upload in breach of clause 5 or clause 6;

• your use of the Service in breach of clause 9; or

• your fraudulent or unlawful conduct.

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This indemnity does not apply to the extent the loss was caused or contributed to by us, our employees or our contractors, and does not apply to the extent the law does not permit it.

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If we claim under this indemnity we will notify you promptly, will not settle the claim without your consent (which you must not unreasonably withhold), and will take reasonable steps to reduce our loss.

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Nothing in this clause requires you to indemnify us for our own negligence or breach of these Terms.

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17. Suspension and Termination

By you. You may cancel your subscription or close your Account at any time through your account settings or by contacting us.

 

By us. We may suspend or terminate your access if:

• you materially breach these Terms, including clause 8 or clause 9;

• we reasonably suspect fraudulent, unlawful or abusive activity;

• we are required to do so by law; or

• your payment fails and remains unpaid after we have given you notice and a reasonable opportunity to fix it.

 

Except where the breach is serious or unlawful, or where giving notice would be unreasonable in the circumstances, we will give you notice and a reasonable opportunity to fix the problem before suspending or terminating your access.

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If we terminate your Account other than for your breach, we will refund the unused portion of any subscription fee you have paid in advance.

 

If we discontinue the Service, we will give you at least 30 days notice and refund the unused portion of any fee you have paid in advance.

 

Your data. You may export or request a copy of Your Content before your Account closes. After closure we handle your personal information in accordance with our Privacy Policy.

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18. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service, our business, or the law.

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If we make a change that materially affects your rights, we will give you at least 30 days notice by email or through the Service before it takes effect.

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If you do not agree to a material change, you may cancel before it takes effect and we will refund any amount you have paid for a period after cancellation. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Minor changes, such as correcting errors or clarifying wording, may take effect when we post them.

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19. Complaints and Disputes

If something goes wrong, contact us first at hello@tutbob.com. We will acknowledge your complaint within 7 days and try to resolve it with you.

 

If we cannot resolve it, you may be able to take the matter to the Australian Competition and Consumer Commission, to Consumer and Business Services South Australia, or to the consumer protection agency in your State or Territory. Nothing in these Terms prevents you from doing so, or from taking legal action.

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20. Governing Law

These Terms are governed by the laws of South Australia, Australia.

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You and we submit to the non-exclusive jurisdiction of the courts of South Australia and the courts able to hear appeals from them. If you are a consumer, nothing in this clause prevents you from bringing proceedings in the courts of your State or Territory of residence where the law allows.

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21. General

Severability. If any provision of these Terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue to apply.

 

Waiver. If we do not enforce a right under these Terms, that does not waive that right.

 

Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a related entity or to a buyer of our business, on notice to you, provided your rights are not materially reduced.

 

Events outside our control. We are not liable for failure or delay caused by events outside our reasonable control, including outages, natural disasters and failures of third party infrastructure.

 

Notices. We may contact you at the email address linked to your Account. You may contact us using the details below.

 

Survival. Clauses 5, 7, 10, 14, 15, 16, 20 and 21 survive termination.

 

Entire agreement. These Terms, together with our Privacy Policy and any Institutional Licence that applies to you, form the entire agreement between you and us about the Service and replace any earlier agreements or understandings.

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22. Contact Us

 

Tutbob Pty Ltd (ABN 55 675 889 684)

• Corporate address: 60 Halifax St, Adelaide SA 5000

• Office: Ground Floor/10 Pulteney St, Adelaide SA 5000

• Email: hello@tutbob.com

• Phone: 0421 903 940

• Website: www.tutbob.com

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By using Tutbob, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

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Effective Date: July 01, 2024
Last Updated: August 12, 2026