Privacy Policy

Tutbob Pty Ltd ("us", "we", or "our") is committed to respecting your privacy. This Privacy Policy describes our policies and procedures on the collection, use, storage, sharing, and disclosure of your personal information when you use our Service. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

By accessing and using our website, app, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.

Definitions

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Tutbob, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tutbob Pty Ltd, 322 King William St, Adelaide SA 5000.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history among other uses.
Country refers to: South Australia, Australia.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Browser Extension, the Application or the Website or all three.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website refers to Tutbob, accessible from www.tutbob.com.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Educational content or information You choose to upload or input into the Service

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol (IP) address, browser type, browser version, pages of our Service You visit, the time and date of Your visit, time spent on pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a device, We may also collect information about the type of device used, device unique ID, operating system, browser type and diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. These technologies may include cookies, web beacons, tags and scripts to collect and analyse information and improve Our Service.

Cookies may be persistent or session-based. You can instruct Your browser to refuse Cookies or indicate when a Cookie is being sent. However, if You do not accept Cookies, some parts of the Service may not function properly.

We use Cookies for purposes including authentication, remembering user preferences, improving functionality, and analysing Service usage.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide, operate and maintain the Service
To manage Your Account and registration
For the performance of contracts and service delivery
To contact You regarding service updates, security notices or support requests
To send product updates, newsletters, announcements and marketing communications related to Tutbob, unless You have opted out
To manage and respond to Your requests
For data analysis, usage trends, promotional effectiveness and service improvement
For business transfers such as mergers, restructures or acquisitions
To comply with legal obligations

Tutbob’s AI-powered tools are designed to support learning and understanding. They do not make academic, disciplinary or institutional decisions on behalf of educational providers.

Accessibility and Inclusive Use of Personal Information

Tutbob is designed to support inclusive and accessible learning experiences for students with diverse needs and learning styles. We may use personal information to provide accessibility features, personalised learning support, and adaptive study tools, such as simplified explanations, translations, or tailored learning pathways.

We do not use personal information in ways that unfairly disadvantage, discriminate against, or profile users based on protected characteristics. Personal information is handled ethically and responsibly to support fair, inclusive and positive learning outcomes.

Marketing Communications

We may use Your personal information, including Your email address, to send You updates, newsletters, product announcements, and other marketing or promotional materials related to Tutbob. These communications may include information about new features, improvements, events, partnerships or offers relevant to Your studies.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting Us directly. Opting out will not affect essential service-related communications.

Sharing of Your Personal Information

We may share Your personal information in the following situations:

With Service Providers who assist in operating or analysing the Service
During business transfers, mergers, acquisitions or financing
With Affiliates and partners who are required to comply with this Privacy Policy
With other users where You choose to share information publicly
With Your consent
Where required by law

We do not sell personal information to third parties.

Retention of Your Personal Data

We retain Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.

Usage Data is generally retained for a shorter period, unless required for security, functionality improvements or legal compliance.

International Users and Overseas Data Transfers

Tutbob may be accessed by users located outside Australia, including international students. By using the Service, You acknowledge that Your personal information may be transferred to, stored or processed in countries outside Your country of residence, including Australia.

We take reasonable steps to ensure overseas data handling is conducted in accordance with applicable privacy laws and appropriate safeguards. This may include the use of trusted third-party service providers and cloud infrastructure located overseas.

Children’s Privacy

Tutbob does not knowingly collect personal information from children under the age of 18 without appropriate consent. If We become aware that personal information from a child has been collected without the required consent, We will take reasonable steps to delete that information promptly.

If You believe that a child’s personal information has been provided to Us without consent, please contact Us so the issue can be addressed.

Transfer of Your Personal Data

Your personal information may be processed at the Company’s operating offices or other locations where parties involved in processing are located. This may involve transfers to jurisdictions with different data protection laws.

By submitting Your information, You consent to these transfers. We will take all reasonable steps to ensure Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to request access to, correction of, or deletion of Your Personal Data. Where available, You may manage Your information through account settings or by contacting Us directly.

We may retain certain information where required by law or where we have a lawful basis to do so.

Disclosure of Your Personal Data

We may disclose Personal Data:

In connection with business transactions
To comply with legal obligations
To protect Company rights, property or safety
To investigate wrongdoing or security issues
To protect users or the public

Security of Your Personal Data

We use commercially reasonable security measures to protect Your Personal Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies or practices of those websites and encourage You to review their policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and, where appropriate, notified via email or within the Service.

You are encouraged to review this Privacy Policy periodically.

Effective Date: July 01, 2024
Last Updated: Feb 06, 2026